Shipping   Cookie Shipping: Shipping is FREE within the United States with a $40.00 minimum order. Under minimum orders are charged $5.00 shipping.See following UPS MAP for shipping time. All orders, including holiday themed items, are shipped within 1 - 2 business days of receipt. Most orders are shipped the same day they are received. Cookie orders are shipped Monday - Friday from California. If you have a special shipping request or gift message, please call 888-610-3708. Phones are answered between 8 a.m. and 4 p.m. PST Mon. - Fri. There are no shipping guarantees or tracking options for P.O. boxes.  P.O BOXES WILL BE SUBJECT TO AN ADDITIONAL $5.00 HANDELING FEE INTERNATIONAL SHIPPING RATES: Please visit the USPS website for international shipping.  We use Global Priority Mail - Variable Weight for international shipments. Place your order online and you will be contacted with the shipping charge. Cookies only. Damaged Items: All claims of damaged items will be dealt with through a claim to UPS. Stolen Items: Once product leaves the bakery, Sun Flour cannot take responsibility for stolen items. We apologize for any inconvenience. Returned/Refused Items: Cookies returned to Sun Flour because of an incorrect address or refused at the address given incur a $10 charge to be reshipped. Orders not delivered because of an incorrect address or a refusal and not returned to Sun Flour must be paid for in full a second time in order to be shipped.   FAQs   What is "vegan?"   (vegan): Free of animal products. Unlike ovo-lacto vegetarian foods, vegan products contain absolutely no animal-derived ingredients. There is no honey, dairy, eggs, fish or gelatin.   What is the shelf-life of a soft and chewy Sun Flour Baking cookie?   Our cookies stay soft and chewy for two months and can be refrigerated or frozen for up to a year!   What do you use instead of eggsöhow do your cookies hold together?   We use a combination of potato starch and tapioca flour, which replaces eggs and acts as a binder.   Do you use carob instead of chocolate?   No. We use dairy-free evaporated cane juice sweetened chocolate chips.  Yum!   Why don't you use dairy or eggs?   Our binding agents do the job without the excess fat and cholesterol contained in eggs.  As for dairy, a large segment of the population is lactose intolerant.   What is the difference between "Wheat Free" and "Wheat/Gluten Free?"   "Wheat Free" products may still contain gluten. Many wheat free flours, such as barley, oats and rye, still contain small amounts of gluten. It is difficult to bake without gluten, but Sun Flour Baking has successfully formulated a blend of gluten/wheat free flours to bake our delicious vegan cookies for you to enjoy!   What is Gluten?   Gluten is a cohesive, elastic protein that is left behind after starch is washed away from a wheat flour dough. Gluten is made up of many different proteins. Many people have allergies to gluten known as CELIAC DISEASE. For information on this disease, visit the Celiac Disease Foundation.   Is there cholesterol in your cookies since they contain oil?   No, cholesterol is only found in animal products. Sun Flour Baking Company uses a non-GMO, expeller pressed canola oil which is both non-hydrogenated and cholesterol free. We do not use hydrogenated soy margarine or any hydrogenated oils.   Is Canola Oil Safe?   Canola oil is healthy and safe. The myth that canola oil is the same as rapeseed oil is thankfully not true!  For information about Canola Oil, visit Canola Info or see Whole Food's position.   Do you guarantee that your cookies are Egg, Dairy, Wheat, Gluten, Sugar and Peanut Free?   All Sun Flour products are produced in a 100% vegan dedicated facility, which means that we DO guarantee that our cookies are free of ALL animal products.  We cannot guarantee that there won't be trace amounts of wheat, gluten, sugar or peanut because all of our products are processed on the same equipment.  However, all utensils and machinery are cleaned thoroughly between each batch, so it is at your discretion whether or not to purchase Sun Flour products.   What is "evaporated cane juice?"   Sun Flour uses certified organic evaporated cane juice as a sweetener.  Evaporated cane juice is cane sugar that is not refined, so it retains its natural nutrients.  Read more here: Cane Juice.   What are "natural grain dextrins?"   A dextrin is "a group of carbohydrates produced by the hydrolysis of starch."  Read more here: Dextrins.  Natural grain dextrins are used by Sun Flour as part of a sweetener.  The dextrin is derived from rice.